About Safari Club
Dominating Nairobi City’s skyline for decades is the renowned white spherical design belonging to the Nairobi Safari Club. Because of its ideal location, it’s easy for guests to visit any popular tourist destination within and out of the city. It lies just 30 minutes from Jomo Kenyatta International Airport and only 10 minutes from Westlands, famous for its vibrant nightlife, restaurants, and shopping malls.
Front Office Manager
Job Type Full Time
QualificationBA/BSc/HND , Diploma
Experience 5 years
Location Nairobi,Kenya
Job Field Administration / Secretarial , Hospitality / Hotel / Restaurant
DUTIES AND RESPONSIBILITIES:
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needing.
- Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. le flash report, allowance etc.
- Review daily front office work and activity reports generated by Night
- Ensure implementation of all hotel policies and house rules.
QUALIFICATION AND EXPERIENCE
- University degree in Hotel Management with a post graduate Diploma in customer care preferred.
- Computer knowledge a must.
- Considerable knowledge of computer systems for registration, reservations and backup systems.
- Above average mathematical comprehension to understand and interpret numbers as thy apply to operations in hotels.
- Ability to read, write, speak and understand the English and Swahili language to communicate with guests and team members.
- Thorough organization and supervisory skills proficient in accomplishing tasks.
- Ability to develop subordinates to enhance advancement in the Hotel.
- Ability to analyze complex statistical data and make judgements accordingly.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collectaccurate information and resolve conflicts