Senior Manager, Product Management, ICT Administration Office at Aga Khan University Hospital

Job Purpose/Summary 

The Aga Khan University (AKU) is developing an AI-enabled product aimed at addressing the healthcare challenges faced by low- and middle-income countries (LMICs). The successful candidate will work under the office of the Chief Data Innovation Officer as a strategic and execution-focused Senior Product Manager, responsible for leading the development and delivery of Afya Gemma.

Reporting to the Chief Data Innovation Officer, the Senior Product Manager will oversee the entire product lifecycle for Afya Gemma—from vision and strategy to delivery, iteration, and scaling. This role involves managing a multidisciplinary team, overseeing budgets, allocating resources, assessing risks, and ensuring accountability to funders and institutional stakeholders.

The incumbent will collaborate closely with data scientists, clinicians, engineers, designers, researchers, and external advisors to ensure that the product fulfills its mission of enabling equitable, high-quality healthcare.

Key Roles and Responsibilities 

• Define and refine the strategic vision for Afya Gemma, prioritizing impactful healthcare use cases in LMICs.
• Supervise, mentor, and provide performance feedback to a multidisciplinary team, ensuring clarity of roles, professional development, and a collaborative team culture.
• Lead sprint planning, backlog management, and coordination across AI, engineering, design, clinical, and research teams, supporting performance alignment.
• Conduct user interviews and field testing with healthcare workers and clinicians, integrating feedback into product design.
• Define model capabilities, safety thresholds, and data requirements specific to Afya Gemma.
• Develop launch strategies, training materials, and user onboarding experiences tailored to diverse personas and geographies.
• Provide regular updates to funders, ensuring that milestones, reporting, and deliverables are met.
• Define and track KPIs (e.g., health worker efficiency, decision confidence, data coverage) to assess real-world impact.
• Ensure responsible AI practices in the design and deployment of Afya Gemma, aligned with global health and data ethics standards.
• Manage product budgets, efficiently allocating resources across product functions and phases while monitoring burn rates and adjusting forecasts with the finance team.
• Identify potential product, operational, or delivery risks early and develop mitigation plans, communicating contingencies to leadership.

Relevant Experience and Qualifications 

• Bachelor’s degree in Public Health, Computer Science, Product Design, or a related field.
• A master’s degree in a relevant field is preferred.
• 5+ years of product management experience, ideally in digital health, AI, or technology focused on LMICs.
• Demonstrated ability to translate user needs into effective product decisions.
• Proven experience in supervising multidisciplinary teams and delivering complex, multi-stakeholder projects.
• Familiarity with GenAI, LLMs, or decision support systems is a strong asset.
• Excellent communication and cross-functional collaboration skills.
• Comfortable working in agile environments with distributed teams.
• A proven track record in building and launching successful analytics software products at scale within a high-growth, high-tech company.
• Strong sense of ownership and a growth mindset.